COURSE OFFERINGS

From
To

Aug-2021

Two Spirit and LGBTQIA+ Positive Space Training – August 2021

Two Spirit and LGBTQIA+ Positive Space Training – August 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space

Read more

Compassionate Cross-Cultural Communication - August 2021

Compassionate Cross-Cultural Communication - August 2021

Have you ever been part of a conversation where things went wrong and you walked away thinking to yourself, “they just don’t get it!” or “that’s not how I would have spoken!” Effective and compassionate communication is not always easy, and cross-cultural communication can be even more challenging.

Across an interactive, three-hour learning session you will have the opportunity to understand what culture is, why our culture matters to cross-cultural communication, and ten strategies for compassionate cross-cultural communication. You will also analyze case studies based on real experiences to explore how to put the ten strategies for compassionate cross-cultural communication into practice

Read more

Engaging in Difficult Conversations (Mini Session) August 24, 2021

Engaging in Difficult Conversations (Mini Session) August 24, 2021

Conflict is a natural part of life and can have both positive and negative impacts. Having the skills to manage workplace conflict effectively is vital to success. This interactive course provides practical strategies for responding to conflict in the workplace, and will help transform conversations, attitudes, behaviour and outcomes.

Read more

Sep-2021

Engaging in Difficult Conversations (Mini Session) September 14, 2021

Engaging in Difficult Conversations (Mini Session) September 14, 2021

Conflict is a natural part of life and can have both positive and negative impacts. Having the skills to manage workplace conflict effectively is vital to success. This interactive course provides practical strategies for responding to conflict in the workplace, and will help transform conversations, attitudes, behaviour and outcomes.

Read more

Two Spirit and LGBTQIA+ Positive Space Training for Leaders - September 2021

Two Spirit and LGBTQIA+ Positive Space Training for Leaders - September 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space
  • Discuss the leaders role in creating safe(r) and positive spaces.

Read more

Ally in Action - September 2021

Ally in Action - September 2021

Ally in Action: Striving for Social Justice in Your Personal and Professional Life

Course Description:

Have you ever witnessed or experienced racism, homophobia, or sexism within your work environment? Did you know how to respond? Although people want to speak up to these controversial situations, and advocate for the people being impacted, they often grapple in silence with how to address the situation.

The Ally in Action program is perfect for people who are passionate about social justice and change, and people who want to advocate for individuals who are at risk for experiencing injustice, and aren’t quite sure how to speak up. Within 2 interactive training sessions, you will have the opportunity to work in a safe group environment to learn about privilege and oppression, and develop practical advocacy strategies to support patients, colleagues, and people outside of your professional scope

Read more

Compassionate Cross-Cultural Communication - September 2021

Compassionate Cross-Cultural Communication - September 2021

Have you ever been part of a conversation where things went wrong and you walked away thinking to yourself, “they just don’t get it!” or “that’s not how I would have spoken!” Effective and compassionate communication is not always easy, and cross-cultural communication can be even more challenging.

Across an interactive, three-hour learning session you will have the opportunity to understand what culture is, why our culture matters to cross-cultural communication, and ten strategies for compassionate cross-cultural communication. You will also analyze case studies based on real experiences to explore how to put the ten strategies for compassionate cross-cultural communication into practice

Read more

Oct-2021

Crucial Conversations – October 2021

Crucial Conversations – October 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice - October 2021

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice - October 2021

Are you committed to equity and inclusion for oppressed and marginalized populations? Are you dedicated to furthering your personal and professional development? Do you live HHS’ Core Values of Respect, Caring, Innovation and Accountability for all? Then this program is for you.

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice is perfect for people who are committed to social justice and believe in equity and inclusion for all. This course can be taken as a stand-alone, but it also builds on knowledge and concepts developed over other CFPD programs, including Two-Spirit and LGBTQIA+ Positive Space Training, Compassionate Cross-Cultural Communication, and Ally in Action to provide attendees with a well-rounded education of equity, diversity and inclusion principles, identifying and removing systemic barriers, and taking personal responsibility for interrupting both interpersonal and systemic oppression

Read more

Nov-2021

Two Spirit and LGBTQIA+ Positive Space Training – November 2021

Two Spirit and LGBTQIA+ Positive Space Training – November 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space

Read more

Dec-2021

Crucial Conversations – December 2021

Crucial Conversations – December 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

Jul-2021

Overcome Learner Anxiety to Thrive Through Change (Mini Session) July 27, 2021

Overcome Learner Anxiety to Thrive Through Change (Mini Session) July 27, 2021

Change fatigue in teams may be as a result of learning anxiety - sometimes a covert process.  This course will uncover basic concepts of learning anxiety and how mindsets can be changed so teams can thrive through change

Read more

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) July 29, 2021

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) July 29, 2021

Explore how to encourage a feedback culture on your team. Learn a feedback model that you can apply to almost every feedback moment. Become a champion of open communication for your team.

Read more

Aug-2021

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) August 5, 2021

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) August 5, 2021

Explore how to encourage a feedback culture on your team. Learn a feedback model that you can apply to almost every feedback moment. Become a champion of open communication for your team.

Read more

Overcome Learner Anxiety to Thrive Through Change (Mini Session) August 18, 2021

Overcome Learner Anxiety to Thrive Through Change (Mini Session) August 18, 2021

Change fatigue in teams may be as a result of learning anxiety - sometimes a covert process.  This course will uncover basic concepts of learning anxiety and how mindsets can be changed so teams can thrive through change

Read more

Basics of Team Morale (Mini Session) August 19, 2021

Basics of Team Morale (Mini Session) August 19, 2021

Explore strategies for creating an ideal work environment to foster team morale. Discuss indicators of low morale and discover tools for building morale. Learn how morale increases productivity and efficiency.

Read more

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) August 25, 2021

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) August 25, 2021

Explore how to encourage a feedback culture on your team. Learn a feedback model that you can apply to almost every feedback moment. Become a champion of open communication for your team.

Read more

Sep-2021

Basics of Team Morale (Mini Session) September 22, 2021

Basics of Team Morale (Mini Session) September 22, 2021

Explore strategies for creating an ideal work environment to foster team morale. Discuss indicators of low morale and discover tools for building morale. Learn how morale increases productivity and efficiency.

Read more

Overcome Learner Anxiety to Thrive Through Change (Mini Session) September 22, 2021

Overcome Learner Anxiety to Thrive Through Change (Mini Session) September 22, 2021

Change fatigue in teams may be as a result of learning anxiety - sometimes a covert process.  This course will uncover basic concepts of learning anxiety and how mindsets can be changed so teams can thrive through change

Read more

Leading High Performance Teams - September 2021

Leading High Performance Teams - September 2021

This program offers practical, proven techniques for improving team performance in health care.

Healthcare teams that consistently demonstrate exceptional care/service and create a positive, engaged staff experience (even in times of change), demonstrate a core set of team practices that make all the difference to a team’s performance and the quality of care/service they provide.

During this intensive program you will gain simple but powerful tools to build the energy and momentum needed within your teams to perform and thrive in the turbulent, ever changing world of healthcare.

Read more

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) September 29, 2021

Giving and Receiving Feedback so Teams Can Thrive (Mini Session) September 29, 2021

Explore how to encourage a feedback culture on your team. Learn a feedback model that you can apply to almost every feedback moment. Become a champion of open communication for your team.

Read more

Aug-2021

Introduction to A3 Problem Solving Thinking – August 17, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – August 17, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Sep-2021

Healthcare Financial Management - Part 2: Understanding Case Costing – September 2021

Healthcare Financial Management - Part 2: Understanding Case Costing – September 2021

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

Read more

Oct-2021

Experience Based Co-Design in Healthcare: A Quality Tool – October 2021

Experience Based Co-Design in Healthcare: A Quality Tool – October 2021

Experience Based Co-Design in Healthcare is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience

Read more

Healthcare Financial Management - Part 1 – October 2021

Healthcare Financial Management - Part 1 – October 2021

This course will cover the healthcare provincial landscape with a focus on how hospitals in Ontario are funded. Funding will be discussed from a historical perspective, including the recent Health System Funding Reform (HSFR) changes.

Read more

Nov-2021

Introduction to Knowledge Translation Learning Series Knowledge Translation in Action - November 2021

Introduction to Knowledge Translation Learning Series Knowledge Translation in Action - November 2021

Gaps between what is known from research evidence and what is done in clinical practice are common. The goal of the knowledge translation (KT)/implementation science field is to reduce these evidence-practice gaps to improve patient outcomes. These sessions provide participants with an introduction to the Knowledge to Action cycle. This user-friendly process was instrumental in kicking off the KT field in health in Canada. Through this interactive course, participants will learn how evidence-based knowledge can be integrated and used in clinical and hospital practices to improve outcomes for patients and improve outcomes at HHS.

This course will be offered virtually in two parts, each 2 hours in length. Participants should plan to attend both virtual sessions.

Read more

Dec-2021

Healthcare Financial Management - Part 2: Understanding Case Costing – December 2021

Healthcare Financial Management - Part 2: Understanding Case Costing – December 2021

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

Read more

Jul-2021

Maintain Pace (Mini Session) July 28, 2021

Maintain Pace (Mini Session) July 28, 2021

Explore the contributing factors to the current pace in which you experience your work environment. Learn how setting boundaries can assist in maintaining pace. Create a replenishment plan that might support you / your team to continue to thrive in our healthcare environment

Read more

Aug-2021

Maintain Pace (Mini Session) August 17, 2021

Maintain Pace (Mini Session) August 17, 2021

Explore the contributing factors to the current pace in which you experience your work environment. Learn how setting boundaries can assist in maintaining pace. Create a replenishment plan that might support you / your team to continue to thrive in our healthcare environment.

Read more

Maintain Pace (Mini Session) August 26, 2021

Maintain Pace (Mini Session) August 26, 2021

Explore the contributing factors to the current pace in which you experience your work environment. Learn how setting boundaries can assist in maintaining pace. Create a replenishment plan that might support you / your team to continue to thrive in our healthcare environment.

Read more

Sep-2021

Maintain Pace (Mini Session) September 8, 2021

Maintain Pace (Mini Session) September 8, 2021

Explore the contributing factors to the current pace in which you experience your work environment. Learn how setting boundaries can assist in maintaining pace. Create a replenishment plan that might support you / your team to continue to thrive in our healthcare environment.

Read more