COURSE OFFERINGS

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Sep-2019

Crucial Conversations – September 2019

Crucial Conversations – September 2019

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

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Charge Person Development Program – September 2019

Charge Person Development Program – September 2019

The Charge Role Development Program focuses on learning about and practicing key leadership behaviours that are necessary for individuals in a charge role. This program may complement unit-specific orientation in some instances. Topic areas for workshops and sessions include:

Overview: Understanding HHS
Human Rights at HHS
Conflict Resolution in Healthcare
Personality Dimensions
Engagement at HHS
Health, Safety and Wellness
Dealing with Difficult People
Patient Safety at HHS
Your Ongoing Development and Accountability

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Oct-2019

Crucial Conversations: A Special Program Offering for Physicians - October 2019

Crucial Conversations: A Special Program Offering for Physicians - October 2019

The Centre for People Development is pleased to invite Physicians to this special offering of Crucial Conversations - a program that focuses on engaging in healthy dialogue, taking action and achieving results.

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Nov-2019

Leading High Performance Teams - November 2019

Leading High Performance Teams - November 2019

This program offers practical, proven techniques for improving team performance in health care. 

Healthcare teams that consistently demonstrate exceptional care/service and create a positive, engaged staff experience (even in times of change), demonstrate a core set of team practices that make all the difference to a team’s performance and the quality of care/service they provide.

During this intensive program you will gain simple but powerful tools to build the energy and momentum needed within your teams to perform and thrive in the turbulent, ever changing world of healthcare.

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Emotional and Social Intelligence in the Healthcare Environment - Nov. 2019

Emotional and Social Intelligence in the Healthcare Environment - Nov. 2019

This program will make you more keenly aware of the way that emotional and social intelligence drive engagement, performance, results and resilience and will support you to enhance your own emotional and social intelligence while raising the bar on emotional and social intelligence at HHS.

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Charge Person Development Program – November 2019

Charge Person Development Program – November 2019

The Charge Role Development Program focuses on learning about and practicing key leadership behaviours that are necessary for individuals in a charge role. This program may complement unit-specific orientation in some instances. Topic areas for workshops and sessions include:

Overview: Understanding HHS
Conflict Resolution in Healthcare
Personality Dimensions
Engagement at HHS
Dealing with Difficult People
Patient Safety at HHS
Your Ongoing Development and Accountability

Read more

Crucial Conversations – November 2019

Crucial Conversations – November 2019

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

Jan-2020

Charge Person Development Program – January 2020

Charge Person Development Program – January 2020

The Charge Role Development Program focuses on learning about and practicing key leadership behaviours that are necessary for individuals in a charge role. This program may complement unit-specific orientation in some instances. Topic areas for workshops and sessions include:

Overview: Understanding HHS
Conflict Resolution in Healthcare
Personality Dimensions
Engagement at HHS
Dealing with Difficult People
Patient Safety at HHS
Your Ongoing Development and Accountability

Read more

Feb-2020

Crucial Conversations – February 2020

Crucial Conversations – February 2020

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

May-2020

Crucial Conversations – May 2020

Crucial Conversations – May 2020

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

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No Course Found

Sep-2019

Introduction to A3 Problem Solving Thinking – September 2019 (HGH)

Introduction to A3 Problem Solving Thinking – September 2019 (HGH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to Knowledge Translation Learning Series Knowledge Translation in Action (Session 1)-September 2019

Introduction to Knowledge Translation Learning Series Knowledge Translation in Action (Session 1)-September 2019

This session provides participants with an introduction to knowledge translation (KT) and the Knowledge to Action cycle. This cycle was instrumental in kicking off the KT field in health in Canada. Through this highly interactive session, participants will learn:

  • How individual research studies can be condensed into a reliable and useful knowledge products

  • How knowledge products can be integrated and used in clinical and hospital practices to improve outcomes for patients and improve outcomes at HHS

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Introduction to A3 Problem Solving Thinking – September 2019 (MUMC)

Introduction to A3 Problem Solving Thinking – September 2019 (MUMC)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to Personality Dimensions – September 2019

Introduction to Personality Dimensions – September 2019

Course that focuses on highlighting your values and strengths, and reinforces these in a positive framework. It build the grounds for an atmosphere of mutual understanding and respect; increases communication; and creates strong relationships within the work environment and beyond

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Oct-2019

Introduction to A3 Problem Solving Thinking – October 2019 (KING)

Introduction to A3 Problem Solving Thinking – October 2019 (KING)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to A3 Problem Solving Thinking – October 2019 (JH)

Introduction to A3 Problem Solving Thinking – October 2019 (JH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem

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Experience Based Co-Design: A Quality Tool - October 2019

Experience Based Co-Design: A Quality Tool - October 2019

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

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LEAN Green Belt - October 2019

LEAN Green Belt - October 2019

An interactive program that uses simulation to teach participants how to improve processes within a healthcare environment.

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Introduction to Knowledge Translation Learning Series: I Have Ten Minutes to Find Some Evidence –October 2019

Introduction to Knowledge Translation Learning Series: I Have Ten Minutes to Find Some Evidence –October 2019

This session provides participants with a brief overview of key sources to quickly find reliable synthesized research evidence (e.g., systematic reviews, clinical practice guidelines) to answer your questions

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Nov-2019

Introduction to A3 Problem Solving Thinking – November 2019 (HGH)

Introduction to A3 Problem Solving Thinking – November 2019 (HGH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – November 2019 (SPH)

Introduction to A3 Problem Solving Thinking – November 2019 (SPH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Healthcare Financial Management - Part 2: Understanding Case Costing - November 2019

Healthcare Financial Management - Part 2: Understanding Case Costing - November 2019

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

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Developing, Writing and Implementing Policy, Procedure and Guideline Documents for HHS – November 2019

Developing, Writing and Implementing Policy, Procedure and Guideline Documents for HHS – November 2019

The process of developing and writing healthcare policy can be a very daunting task.  This program will assist participants with the development, writing, templates and approval process to move a document through from inception to completion

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Dec-2019

Project Management Essentials for the Unofficial Project Manager (HHS Staff and Physicians) - December 2019

Project Management Essentials for the Unofficial Project Manager (HHS Staff and Physicians) - December 2019

Knowledge workers and leaders have quietly slipped into the role of the unofficial project manager. This workshop will help participant’s consistently complete projects successfully. They will learn to implement a disciplined process to execute projects and to master informal authority to inspire the team.

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Project Management Essentials for the Unofficial Project Manager (McMaster / Community) - December 2019

Project Management Essentials for the Unofficial Project Manager (McMaster / Community) - December 2019

Knowledge workers and leaders have quietly slipped into the role of the unofficial project manager. This workshop will help participant’s consistently complete projects successfully. They will learn to implement a disciplined process to execute projects and to master informal authority to inspire the team.

Read more

Introduction to A3 Problem Solving Thinking – December 2019 (HGH)

Introduction to A3 Problem Solving Thinking – December 2019 (HGH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – December 2019 (JH)

Introduction to A3 Problem Solving Thinking – December 2019 (JH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Sep-2019

Introduction to Mindfulness - September 2019

Introduction to Mindfulness - September 2019

This 2-hour workshop will provide you with a basic understanding and experience of mindfulness, an evidence based practice that promotes personal wellness and professional resiliency.

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Oct-2019

Mindful Communication-Bringing Intention, Attention and Reflection to our Work - October 2019

Mindful Communication-Bringing Intention, Attention and Reflection to our Work - October 2019

This advanced mindfulness course is an experiential curriculum for health care providers, educators and those working in the social services. This may include: physicians, nurses, pharmacists, social workers, psychotherapists, physiotherapists, occupational therapists, chaplains and support staff and administrators.

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Finding Clarity and Balance in Work and Life (MBSR) Oct. 2019

Finding Clarity and Balance in Work and Life (MBSR) Oct. 2019

This course focuses on self-discovery and personal resilience through experiential learning in a supportive setting. Each session includes a variety of mindfulness practices, reflective exercises and small group discussions on how to apply mindfulness to everyday life.

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Nov-2019

Introduction to Mindfulness - November 2019

Introduction to Mindfulness - November 2019

This 2-hour workshop will provide you with a basic understanding and experience of mindfulness, an evidence based practice that promotes personal wellness and professional resiliency.

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Leading Mindfully in High Stress/High Trauma Environments – November 2019

Leading Mindfully in High Stress/High Trauma Environments – November 2019

This program combines the wisdom of mindfulness with evidence-based tools that foster resilience, compassion and purpose.

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One Day Silent Retreat  - November 2019

One Day Silent Retreat - November 2019

A day-long retreat that provides the opportunity to deepen your mindfulness practice, develop emotional resiliency through self reflection and develop effective strategies for self regulation and stress management.

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