Engaging in Difficult Conversations

Engaging in Difficult Conversations

Conflict is a natural part of life and can have both positive and negative impacts. Having the skills to manage workplace conflict effectively is vital to success. This interactive workshop provides practical strategies for responding to conflict in the workplace, and will help transform conversations, attitudes, behaviour and outcomes with the use of case scenarios.

Who is this course for?

• All HHS staff, physicians, and volunteers

Learning Outcomes:

At the end of this course, you will be able to:

• Understand conflict style;
• Face difficult conversations and conflict with greater confidence; and,
• Develop and use effective strategies to resolve conflict in the workplace.
• Tools: STATE Model

Learning Hours:

2 hours

Course Fee:

HHS staff, physicians and volunteers: FREE

Non-HHS: Not Applicable (HHS only)