Accountability Conversations: A Primer for Leader

Accountability Conversations: A Primer for Leaders

Have you ever avoided an accountability conversation because you were afraid it would damage the relationship? This course provides basic skills that can help you navigate accountability conversations in safe and effective ways. We present strategies that will help you get to dialogue, identify the real problems underpinning behavioural issues, and collaboratively identify solutions that work for everyone.
Recommended for all leaders, including informal leaders, and physicians who have already taken Engaging in Difficult Conversations OR Crucial Conversations.

Who is this course for?

• Leaders, informal leaders, and physicians
• Prerequisite: Engaging in Difficult Conversations OR Crucial Conversations courses

Learning Outcomes:

At the end of this course, you will be able to:

• Use the 6 sources of influence to understand why problems may be occurring and how to address them
• Ask questions that will help to diagnose issues and work towards their resolution
• Begin accountability conversations in an open and curious way
• Understand the difference between an accountability conversation and performance management
• Tools: 6 sources of influence

Learning Hours:

1.5 hours

Course Fee:

HHS staff, physicians and volunteers: FREE

Non-HHS: Not Applicable (HHS only)