COURSE OFFERINGS

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May-2020

Leading High Performing Remote Healthcare Teams That Thrive- Self Paced E Course

Leading High Performing Remote Healthcare Teams That Thrive- Self Paced E Course

Based on over 30 years of research in healthcare team performance, this self-paced e-course offers those who lead healthcare teams the tools they need to ensure their team performs at its best through COVID-19 and beyond.

With 25 modules, videos of varying lengths, a complete tool-kit, and team assessments, learners can choose where to focus their attention based on their team's specific needs.

The program includes 2 private, confidential coaching sessions with an OD Specialist (to be scheduled at a convenient time)

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Jan-2021

Crucial Conversations – January 2021

Crucial Conversations – January 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

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Two Spirit and LGBTQIA+ Positive Space Training for Leaders - January 2021

Two Spirit and LGBTQIA+ Positive Space Training for Leaders - January 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space
  • Discuss the leaders role in creating safe(r) and positive spaces.

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Pause, Reset, Nourish, PRN – January 2021

Pause, Reset, Nourish, PRN – January 2021

PRN is a resilience integration framework that is being rolled out throughout HHS that encourages staff, leaders, and physicians to weave resilience practices throughout the flow of their work. 

Health care has become increasingly complex and is in continuous flux.  The numerous and competing demands require resilience.  Resilience is not solely about a set of tools, strategies, or guidelines that are an add on to our workday but an embodied practice.  This program provides formal leaders with a time to pause to acknowledge their own experiences through challenging times, to reflect on the impact of the demands in health care on their teams and relationships, and to explore ways to reset and nourish themselves and others as we continue to adapt to our evolving social, organizational and epidemiological context.

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Ally in Action - January 2021

Ally in Action - January 2021

Ally in Action: Striving for Social Justice in Your Personal and Professional Life

Course Description:

Have you ever witnessed or experienced racism, homophobia, or sexism within your work environment? Did you know how to respond? Although people want to speak up to these controversial situations, and advocate for the people being impacted, they often grapple in silence with how to address the situation.

The Ally in Action program is perfect for people who are passionate about social justice and change, and people who want to advocate for individuals who are at risk for experiencing injustice, and aren’t quite sure how to speak up. Within 2 interactive training sessions, you will have the opportunity to work in a safe group environment to learn about privilege and oppression, and develop practical advocacy strategies to support patients, colleagues, and people outside of your professional scope

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Feb-2021

Compassionate Cross-Cultural Communication - February 2021

Compassionate Cross-Cultural Communication - February 2021

Have you ever been part of a conversation where things went wrong and you walked away thinking to yourself, “they just don’t get it!” or “that’s not how I would have spoken!” Effective and compassionate communication is not always easy, and cross-cultural communication can be even more challenging.

Across an interactive, three-hour learning session you will have the opportunity to understand what culture is, why our culture matters to cross-cultural communication, and ten strategies for compassionate cross-cultural communication. You will also analyze case studies based on real experiences to explore how to put the ten strategies for compassionate cross-cultural communication into practice.

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Mar-2021

Two Spirit and LGBTQIA+ Positive Space Training – March 2021

Two Spirit and LGBTQIA+ Positive Space Training – March 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space

Read more

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice - March 2021

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice - March 2021

Are you committed to equity and inclusion for oppressed and marginalized populations? Are you dedicated to furthering your personal and professional development? Do you live HHS’ Core Values of Respect, Caring, Innovation and Accountability for all? Then this program is for you.

Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice is perfect for people who are committed to social justice and believe in equity and inclusion for all. This course can be taken as a stand-alone, but it also builds on knowledge and concepts developed over other CFPD programs, including Two-Spirit and LGBTQIA+ Positive Space Training, Compassionate Cross-Cultural Communication, and Ally in Action to provide attendees with a well-rounded education of equity, diversity and inclusion principles, identifying and removing systemic barriers, and taking personal responsibility for interrupting both interpersonal and systemic oppression

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Compassionate Cross-Cultural Communication for Leaders - March 2021

Compassionate Cross-Cultural Communication for Leaders - March 2021

Have you ever been part of a conversation where things went wrong and you walked away thinking to yourself, “they just don’t get it!” or “that’s not how I would have spoken!” Effective and compassionate communication is not always easy, and cross-cultural communication can be even more challenging.

Across an interactive, three-hour learning session you will have the opportunity to understand what culture is, why our culture matters to cross-cultural communication, and ten strategies for compassionate cross-cultural communication. You will also analyze case studies based on real experiences to explore how to put the ten strategies for compassionate cross-cultural communication into practice

Read more

Crucial Conversations – March 2021

Crucial Conversations – March 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

May-2021

Two Spirit and LGBTQIA+ Positive Space Training – May 2021

Two Spirit and LGBTQIA+ Positive Space Training – May 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space

Read more

Ally in Action - May 2021

Ally in Action - May 2021

Ally in Action: Striving for Social Justice in Your Personal and Professional Life

Course Description:

Have you ever witnessed or experienced racism, homophobia, or sexism within your work environment? Did you know how to respond? Although people want to speak up to these controversial situations, and advocate for the people being impacted, they often grapple in silence with how to address the situation.

The Ally in Action program is perfect for people who are passionate about social justice and change, and people who want to advocate for individuals who are at risk for experiencing injustice, and aren’t quite sure how to speak up. Within 2 interactive training sessions, you will have the opportunity to work in a safe group environment to learn about privilege and oppression, and develop practical advocacy strategies to support patients, colleagues, and people outside of your professional scope

Read more

Jun-2021

Crucial Conversations – June 2021

Crucial Conversations – June 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

Sep-2021

Two Spirit and LGBTQIA+ Positive Space Training for Leaders - September 2021

Two Spirit and LGBTQIA+ Positive Space Training for Leaders - September 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space
  • Discuss the leaders role in creating safe(r) and positive spaces.

Read more

Ally in Action - September 2021

Ally in Action - September 2021

Ally in Action: Striving for Social Justice in Your Personal and Professional Life

Course Description:

Have you ever witnessed or experienced racism, homophobia, or sexism within your work environment? Did you know how to respond? Although people want to speak up to these controversial situations, and advocate for the people being impacted, they often grapple in silence with how to address the situation.

The Ally in Action program is perfect for people who are passionate about social justice and change, and people who want to advocate for individuals who are at risk for experiencing injustice, and aren’t quite sure how to speak up. Within 2 interactive training sessions, you will have the opportunity to work in a safe group environment to learn about privilege and oppression, and develop practical advocacy strategies to support patients, colleagues, and people outside of your professional scope

Read more

Oct-2021

Crucial Conversations – October 2021

Crucial Conversations – October 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

Nov-2021

Two Spirit and LGBTQIA+ Positive Space Training – November 2021

Two Spirit and LGBTQIA+ Positive Space Training – November 2021

The Two Spirit and LGBTQIA+ Positive Space Training is a workshop designed to increase HHS’ capacity to create safe(r) and positive spaces for Two-Spirit, lesbian, gay, bisexual, trans, queer, and intersex patients, staff, physicians, learners, and volunteers.

 This interactive session will:

  • Provide an introduction to current Two-Spirit and LGBTQIA+ terminology and language
  • Create opportunities to discuss healthcare scenarios in a non-judgmental environment
  • Provide strategies to engage in difficult conversations
  • Illustrate the important role of an Ally in creating safe(r) and positive space

Read more

Dec-2021

Crucial Conversations – December 2021

Crucial Conversations – December 2021

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Read more

No Course Found

Dec-2020

Introduction to A3 Problem Solving Thinking – December 8, 2020 (Virtual)

Introduction to A3 Problem Solving Thinking – December 8, 2020 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – December 14, 2020 (Virtual)

Introduction to A3 Problem Solving Thinking – December 14, 2020 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Jan-2021

Introduction to A3 Problem Solving Thinking – January 18, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – January 18, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Healthcare Financial Management - Part 1 – January 2021

Healthcare Financial Management - Part 1 – January 2021

This course will cover the healthcare provincial landscape with a focus on how hospitals in Ontario are funded. Funding will be discussed from a historical perspective, including the recent Health System Funding Reform (HSFR) changes

Read more

Introduction to A3 Problem Solving Thinking – January 28, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – January 28, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Feb-2021

Introduction to A3 Problem Solving Thinking – February 9, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – February 9, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Experience Based Co-Design in Healthcare: A Quality Tool – February 2021

Experience Based Co-Design in Healthcare: A Quality Tool – February 2021

Experience Based Co-Design in Healthcare is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience. Developed in England, Experience Based Co-Design (EBCD) is an innovative, meaningful and accessible technique, which empowers patients and staff to make changes that will improve healthcare delivery.

This is a complementary tool to other quality improvement methods such as LEAN, and will be an expectation in our next Accreditation cycle.

Read more

Introduction to A3 Problem Solving Thinking – February 24, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – February 24, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Mar-2021

Introduction to A3 Problem Solving Thinking – March 8, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – March 8, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – March 24, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – March 24, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Healthcare Financial Management - Part 2: Understanding Case Costing – March 2021

Healthcare Financial Management - Part 2: Understanding Case Costing – March 2021

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

Read more

Apr-2021

Introduction to A3 Problem Solving Thinking – April 7, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – April 7, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – April 29, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – April 29, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

May-2021

Introduction to A3 Problem Solving Thinking – May 11, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – May 11, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Experience Based Co-Design in Healthcare: A Quality Tool – May 2021

Experience Based Co-Design in Healthcare: A Quality Tool – May 2021

Experience Based Co-Design in Healthcare is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience. Developed in England, Experience Based Co-Design (EBCD) is an innovative, meaningful and accessible technique, which empowers patients and staff to make changes that will improve healthcare delivery.

This is a complementary tool to other quality improvement methods such as LEAN, and will be an expectation in our next Accreditation cycle.

Read more

Healthcare Financial Management - Part 1 – May 2021

Healthcare Financial Management - Part 1 – May 2021

This course will cover the healthcare provincial landscape with a focus on how hospitals in Ontario are funded. Funding will be discussed from a historical perspective, including the recent Health System Funding Reform (HSFR) changes.

Read more

Risky Business: Mitigating professional liability in Your Practice- May 2021

Risky Business: Mitigating professional liability in Your Practice- May 2021

Module 1- Are you speaking to the right person? Consent, Capacity, and Substitute Decision Maker (SDM).

Module 2 – Yikes, the police are here asking for information! What do I do?

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Introduction to A3 Problem Solving Thinking – May 27, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – May 27, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Jun-2021

Introduction to A3 Problem Solving Thinking – June 8, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – June 8, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – June 23, 2021 (Virtual)

Introduction to A3 Problem Solving Thinking – June 23, 2021 (Virtual)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Sep-2021

Healthcare Financial Management - Part 2: Understanding Case Costing – September 2021

Healthcare Financial Management - Part 2: Understanding Case Costing – September 2021

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

Read more

Oct-2021

Experience Based Co-Design in Healthcare: A Quality Tool – October 2021

Experience Based Co-Design in Healthcare: A Quality Tool – October 2021

Experience Based Co-Design in Healthcare is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience. Developed in England, Experience Based Co-Design (EBCD) is an innovative, meaningful and accessible technique, which empowers patients and staff to make changes that will improve healthcare delivery.

This is a complementary tool to other quality improvement methods such as LEAN, and will be an expectation in our next Accreditation cycle.

Read more

Healthcare Financial Management - Part 1 – October 2021

Healthcare Financial Management - Part 1 – October 2021

This course will cover the healthcare provincial landscape with a focus on how hospitals in Ontario are funded. Funding will be discussed from a historical perspective, including the recent Health System Funding Reform (HSFR) changes.

Read more

Dec-2021

Healthcare Financial Management - Part 2: Understanding Case Costing – December 2021

Healthcare Financial Management - Part 2: Understanding Case Costing – December 2021

Part 2 of this course will focus on understanding the MIS Guidelines that all Hospitals are required to use to report to the Ministry of Health and Long Term Care in terms of their financial and activity related data (external reporting), how documentation and coding classify patients into categories for costing, and how patient level Case Costing occurs using the MIS Guidelines, Ontario Case Costing Guidelines (OCCI), fiscal hospital trial balance, health records coded and abstracted information, and the hospital’s patient care tracking systems.

Read more

No Course Found