COURSE OFFERINGS

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Oct-2018

The 5 Question Leader:  Work Less Hard, Have More Impact (HHS Staff and Physicians) October 2018

The 5 Question Leader: Work Less Hard, Have More Impact (HHS Staff and Physicians) October 2018

Managers and leaders often find themselves stuck in three vicious circles. They’re overwhelmed by the amount of work they have to do. They’re frustrated trying to give their teams the things they depend on them for. They’re disconnected from their own Great Work—the work that has impact, the work that has meaning.

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The 5 Question Leader:  Work Less Hard, Have More Impact (McMaster / Community) - October 2018

The 5 Question Leader: Work Less Hard, Have More Impact (McMaster / Community) - October 2018

Managers and leaders often find themselves stuck in three vicious circles.  They’re overwhelmed by the amount of work they have to do.  They’re frustrated trying to give their teams the things they depend on them for.  They’re disconnected from their own Great Work—the work that has impact, the work that has meaning.

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LGBTQ+ Positive Space Training – October 29, 2018 (HGH)

LGBTQ+ Positive Space Training – October 29, 2018 (HGH)

The LGBTQ+ Positive Space Training is a workshop designed to increase HHS’ capacity to be a welcoming space for lesbian, gay, bisexual, trans, queer and 2-Spirit patients, staff, physicians, learners, and volunteers.

This interactive session will:
-Provide an introduction to current LGBTQ+ terminology and language
-Create opportunities to discuss healthcare scenarios in a non-judgmental environment
-Provide strategies to engage in difficult conversations
-Illustrate the important role of an ally in creating positive space

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Nov-2018

Crucial Conversations - November 2018

Crucial Conversations - November 2018

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

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Emotional and Social Intelligence in the Healthcare Environment - Nov. 2018

Emotional and Social Intelligence in the Healthcare Environment - Nov. 2018

This program will make you more keenly aware of the way that emotional and social intelligence drive engagement, performance, results and resilience and will support you to enhance your own emotional and social intelligence while raising the bar on emotional and social intelligence at HHS.

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LGBTQ+ Positive Space Training – November 15, 2018 (KING)

LGBTQ+ Positive Space Training – November 15, 2018 (KING)

The LGBTQ+ Positive Space Training is a workshop designed to increase HHS’ capacity to be a welcoming space for lesbian, gay, bisexual, trans, queer and 2-Spirit patients, staff, physicians, learners, and volunteers.

This interactive session will:
-Provide an introduction to current LGBTQ+ terminology and language
-Create opportunities to discuss healthcare scenarios in a non-judgmental environment
-Provide strategies to engage in difficult conversations
-Illustrate the important role of an ally in creating positive space

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LGBTQ+ Positive Space Training – November 23, 2018 (WLMH)

LGBTQ+ Positive Space Training – November 23, 2018 (WLMH)

The LGBTQ+ Positive Space Training is a workshop designed to increase HHS’ capacity to be a welcoming space for lesbian, gay, bisexual, trans, queer and 2-Spirit patients, staff, physicians, learners, and volunteers.

This interactive session will:
-Provide an introduction to current LGBTQ+ terminology and language
-Create opportunities to discuss healthcare scenarios in a non-judgmental environment
-Provide strategies to engage in difficult conversations
-Illustrate the important role of an ally in creating positive space

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Dec-2018

Charge Person Development Program - December 2018

Charge Person Development Program - December 2018

The Charge Role Development Program focuses on learning about and practicing key leadership behaviours that are necessary for individuals in a charge role. This program may complement unit-specific orientation in some instances. Topic areas for workshops and sessions include:

  • Overview: Understanding HHS
    Human Rights at HHS
    Conflict Resolution in Healthcare
    Personality Dimensions
    Engagement at HHS
    Health, Safety and Wellness
    Dealing with Difficult People
    Patient Safety at HHS
    Your Ongoing Development and Accountability

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Jan-2019

Ally in Action – January 2019

Ally in Action – January 2019

A course designed to help you develop the awareness, knowledge and skills necessary to actively take a stand against any form of injustice.

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Feb-2019

The Coaching Habit – February 2019

The Coaching Habit – February 2019

This innovative program is an introduction to coaching skills for managers, leaders and those who work to develop others. It features three things that make the difference and help develop coaching skills as an every day habit.

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Mar-2019

Ally in Action – March 2019

Ally in Action – March 2019

A course designed to help you develop the awareness, knowledge and skills necessary to actively take a stand against any form of injustice.

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The Multigenerational Workforce: Building Effective Multigenerational Teams - March 2019

The Multigenerational Workforce: Building Effective Multigenerational Teams - March 2019

A workshop designed to explore the concept of generational theory; examine potential clash points across generations; provide strategies to draw out cohort strengths and build effective multigenerational teams; explain the importance of a generational lens in today’s healthcare environment.

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Oct-2018

Crucial Conversations - On-Demand

Crucial Conversations - On-Demand

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

This On-Demand program offering is available to HHS teams with 15 or more members who are able to participate in the program together.

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Jun-2018

Presentation Skills - Online Module

Presentation Skills - Online Module

Whether you are an experienced public speaker or you are in the early stages of learning the art form of public speaking, you can benefit from this learning program.

This online Harvard Mentor Manager learning module will provide you with the core concepts of public speaking.

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Oct-2018

Introduction to A3 Problem Solving Thinking – October 25, 2018 (KING)

Introduction to A3 Problem Solving Thinking – October 25, 2018 (KING)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Nov-2018

Introduction to A3 Problem Solving Thinking – November 6, 2018 (SPH)

Introduction to A3 Problem Solving Thinking – November 6, 2018 (SPH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Developing, Writing and Implementing Policy, Procedure and Guideline Documents for HHS – November 2018

Developing, Writing and Implementing Policy, Procedure and Guideline Documents for HHS – November 2018

The process of developing and writing healthcare policy can be a very daunting task.  This program will assist participants with the development, writing, templates and approval process to move a document through from inception to completion.

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Introduction to A3 Problem Solving Thinking – November 9, 2018 (HGH)

Introduction to A3 Problem Solving Thinking – November 9, 2018 (HGH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to A3 Problem Solving Thinking – November 15, 2018 (KING)

Introduction to A3 Problem Solving Thinking – November 15, 2018 (KING)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to A3 Problem Solving Thinking – November 16, 2018 (JH)

Introduction to A3 Problem Solving Thinking – November 16, 2018 (JH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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LEAN Green Belt - Nov. 2018

LEAN Green Belt - Nov. 2018

An interactive program that uses simulation to teach participants how to improve processes within a healthcare environment.

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Financial Workshop for Managers: Managing Your Cost Centre – November 2018

Financial Workshop for Managers: Managing Your Cost Centre – November 2018

This program will provide managers with the information and tools they need to manage their cost centres.  It will build knowledge about compensation (including sick, overtime and modified work), staffing models and the impact that staffing changes can have.

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Dec-2018

Introduction to A3 Problem Solving Thinking – December 4, 2018 (KING)

Introduction to A3 Problem Solving Thinking – December 4, 2018 (KING)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Read more

Introduction to A3 Problem Solving Thinking – December 5, 2018 (JH)

Introduction to A3 Problem Solving Thinking – December 5, 2018 (JH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Caring for Patients with Challening Behaviours

Caring for Patients with Challening Behaviours

A course designed to enhance your ability to understand/manage patients displaying challenging behaviours related to brain injury or cognitive impairment resulting from a medical condition.

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Introduction to A3 Problem Solving Thinking – December 7, 2018 (HGH)

Introduction to A3 Problem Solving Thinking – December 7, 2018 (HGH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to A3 Problem Solving Thinking – December 13, 2018 (SPH)

Introduction to A3 Problem Solving Thinking – December 13, 2018 (SPH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

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Introduction to Knowledge Translation Learning Series: I Have Ten Minutes to Find Some Evidence –S3 December 2018

Introduction to Knowledge Translation Learning Series: I Have Ten Minutes to Find Some Evidence –S3 December 2018

This session provides participants with a brief overview of key sources to quickly find reliable synthesized research evidence (e.g., systematic reviews, clinical practice guidelines) to answer your questions.

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Feb-2019

Introduction to Personality Dimensions – February 2019

Introduction to Personality Dimensions – February 2019

Course that focuses on highlighting your values and strengths, and reinforces these in a positive framework. It build the grounds for an atmosphere of mutual understanding and respect; increases communication; and creates strong relationships within the work environment and beyond

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Mar-2019

Financial Workshop for Managers: Managing Your Cost Centre – March 2019

Financial Workshop for Managers: Managing Your Cost Centre – March 2019

This program will provide managers with the information and tools they need to manage their cost centres.  It will build knowledge about compensation (including sick, overtime and modified work), staffing models and the impact that staffing changes can have.

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Nov-2018

Managing Employees with Mental Health Concerns - November 2018

Managing Employees with Mental Health Concerns - November 2018

These interactive sessions will help empower managers with the awareness, skills and tools to recognize and support employees with mental health concerns. The sessions will include discussion, case studies, role play and information on workplace psychosocial risk factors, self-care and resources.

Note:  You must attend both sessions

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(DRAM 2) The Neuroscience of Mindfulness – November 2018

(DRAM 2) The Neuroscience of Mindfulness – November 2018

Neuroscience is providing new insights into how our brain functions and influences how we think, feel, act, learn and change.

New research shows that mindfulness practices can effectively enable learning by developing the skills of attention, intention and reflection; enhance mental health; promote healthy relationships and communities; and manage stress/compassion fatigue.

Through a combination of lectures, small group discussions and meditation practices, this workshop will explore how emerging neuroscience research informs our understanding of mindfulness, and how mindfulness can be used to enhance teaching and learning, and promote therapeutic presence with patients, clients and colleagues.

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One Day Silent Retreat  - Nov. 2018

One Day Silent Retreat - Nov. 2018

A day-long retreat that provides the opportunity to deepen your mindfulness practice, develop emotional resiliency through self reflection and develop effective strategies for self regulation and stress management.

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Jan-2019

Mindful Self-Compassion - January 2019

Mindful Self-Compassion - January 2019

Mindful Self-Compassion (MSC) is an empirically supported 8 week training program designed to cultivate the skill of self-compassion. Self-compassion can be learned by anyone. It fosters emotional strength and resilience, allowing one to admit to ones shortcomings, motivating oneself with kindness, forgiving oneself as needed, relating wholeheartedly to others, and being oneself more authentically.

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(DRAM 3) Being The Change: Growing Civility And Resilience Through Secular Ethics And Mindfulness– January 2019

(DRAM 3) Being The Change: Growing Civility And Resilience Through Secular Ethics And Mindfulness– January 2019

Increasingly, healthcare institutions are coming under pressure to do more with less, to accelerate change, to enhance quality of care and to improve the experience of patients and families. As a result, many healthcare workers and leaders find themselves grappling with increased levels of stress, burnout and incivility amongst their colleagues. Is there a way to address this doublebind, to create workplaces that both support physician/staff/learner resilience and enable compassionate care for patients? How can healthcare professionals thrive in the face of personal and occupational stresses? Can our response to the suffering encountered in clinical practice build resilience, rather than leading to cynicism and exhaustion? What would it take to create a community based on mindful principles?   

This experiential workshop will explore the practical integration of mindfulness, secular ethics and values into clinical care, education, and interprofessional teamwork. The 16 Guidelines for Life is a set of multi-cultural principles rooted in ancient wisdom designed to create communities that embody compassionate action in a modern world. Participants will experience how the 16 Guidelines for Life can be used in healthcare contexts to support practical application of mindfulness in the workplace and cultivate a resilient workforce.  

Through this highly experiential course, participants will learn how to help themselves and others clarify core values, deepen commitment to ethical action in challenging situations, and integrate principles of mindfulness into both clinical practice and healthcare leadership.

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Mar-2019

(DRAM 4) Integrating Mindfulness Into Personal And Professional Life– March 2019

(DRAM 4) Integrating Mindfulness Into Personal And Professional Life– March 2019

In a retreat-like atmosphere, participants will deepen their personal mindfulness practice by experiencing a variety of meditative techniques that develop focus, clarity, self-compassion, loving kindness, creativity and reflection.

Participants will gain enhanced understanding of how the skills and principles of mindfulness can be integrated into a variety of setting, including: teaching, clinical practice, relationship-building, self-care, teamwork and leadership. Specifically, the course will explore how mindfulness can support resilience in the face of stress and suffering, at both a personal level and within organizational life.

After taking this module, participants will have an experiential understanding of mindfulness theory and practice, from which they can set their own personal and professional goals for becoming more mindful in daily life.

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