Course Details

Compassionate Cross-Cultural Communication - November 2021

Have you ever been part of a conversation where things went wrong and you walked away thinking to yourself, “they just don’t get it!” or “that’s not how I would have spoken!” Effective and compassionate communication is not always easy, and cross-cultural communication can be even more challenging.

Across an interactive, three-hour learning session you will have the opportunity to understand what culture is, why our culture matters to cross-cultural communication, and ten strategies for compassionate cross-cultural communication. You will also analyze case studies based on real experiences to explore how to put the ten strategies for compassionate cross-cultural communication into practice

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2021/11/16 3 100 0 100 Zoom (address provided after registration)

Date: 16-11-2021 Afternoon

Course Description:

Compassionate Cross-Cultural Communication

Date: Tuesday November 16, 2021

Time: 1:00 PM to 4:00PM

Location: Zoom (address provided after registration)

Target Audience:  All HHS Staff and Physicians

Faculty Team:
Shannon Kitchings, Human Rights and Inclusion Specialist, Hamilton Health Sciences
Emmeline Gregoroff, Human Rights and Inclusion Associate, Hamilton Health Sciences
Tiffany Roblin, Director, HR Employee Labour Relations and Human Rights, Hamilton Health Sciences


Learning Outcomes:

At the end of this course you will be able to:

  • Describe what culture is and why culture matters
  • Engage in self-reflection about their own culture and how their culture impacts their values and beliefs related to communication.
  • Describe what cross-cultural communication is and how/ why it can be challenging.
  • Identify and implement the ten strategies for compassionate cross-cultural communication.


Special Course Features:

Compassionate Cross-Cultural Communication Manual


Individuals who complete the four courses listed below, offered by the Human Rights and Inclusion Team via the Centre for People Development, will receive a certificate of completion:

  • Two-Spirit and LGBTQIA+ Positive Space Training
  • Compassionate Cross-Cultural Communication
  • Ally in Action: Striving for Social Justice in Your Personal and Professional Life
  • Building Thriving Communities: Intersectional Anti-Racism: Anti-Oppression for Social Justice

Folks who have completed all four courses will gain a critical race analysis, share common language & understanding, will have demonstrated their commitment to improving equity, diversity and inclusion at HHS, and will have the tools to be Allies and equity champions on their teams. Folks who complete all four courses may be invited to participate on equity, diversity and inclusion related committees, task forces, etc.

LEADS Domain: Lead Self

Learning Hours: 3

Cost (HHS Staff and Physicians): $FREE
Cost (Non-HHS): $100
Cost (CCHL): $100