Course Details

Engaging in Difficult Conversations (Mini Session) September 14, 2021

Conflict is a natural part of life and can have both positive and negative impacts. Having the skills to manage workplace conflict effectively is vital to success. This interactive course provides practical strategies for responding to conflict in the workplace, and will help transform conversations, attitudes, behaviour and outcomes.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2021/09/14 1 100 0 100 Zoom (address provided after registration)

Date: 14-09-2021 Morning

Course Description:

Date: Tuesday September 14, 2021

Time: 11:00 AM to 12:00 PM

Location: Zoom (address provided after registration)

Target Audience:

This course is open to all staff, physicians, and volunteers.

Faculty Team:

Ash Nong, Organizational Development Specialist, Hamilton Health Sciences

Learning Outcomes:

At the end of this course you will be able to:

  • Understand self and how they engage in conflict;
  • Face conflict with greater confidence; and,
  • Develop and use effective strategies to resolve conflict in the workplace.


Tool(s) that will be shared

  • STATE Model

Learning Hours: 1

Theme: Conflict Resolution, Communication (Leadership)

Cost (HHS Staff and Physicians): $FREE
Cost (Non-HHS): Not applicable
Cost (CCHL): Not applicable