Course Details

Experience Based Co-Design in Healthcare: A Quality Tool – February 2021

Experience Based Co-Design in Healthcare is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience. Developed in England, Experience Based Co-Design (EBCD) is an innovative, meaningful and accessible technique, which empowers patients and staff to make changes that will improve healthcare delivery.

This is a complementary tool to other quality improvement methods such as LEAN, and will be an expectation in our next Accreditation cycle.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2021/02/10 6 50 0 50 Zoom (address provided after registration)
Sessions:

Date: 10-02-2021 Morning

Date: 17-02-2021 Morning

Date: 03-03-2021 Morning

Course Description:

LEADS Domain: Enhanced Performance

Learning Hours: 5.5

Course Fee:

HHS Staff and Physicians: $Free
Non-HHS: $50
CCHL: $50

Date(s): 

Wednesdays;

February 10, 2021
February 17, 2021
March 3, 2021 
(all sessions are mandatory)

Location: Zoom (address provided after registration)

Time(s): 9:00AM - 11:00AM

Technical Requirements:

  • Computer with audio and video capability
  • Computer capability to link outside of Citrix

Faculty Team:
John Terpou, Patient Experience Specialist, Hamilton Health Sciences
Tina Vallentin, Patient Experience Specialist, Hamilton Health Sciences
Jane Hastie, Patient Experience Specialist, Hamilton Health Sciences
Nicole Rakowski, Patient Experience Specialist, Hamilton Health Sciences

 

Target Audience:

  • Staff and physicians who will lead quality initiatives and unit based improvement projects
  • Individuals who will support/lead Accreditation teams
  • CQI units and others working on improvement opportunities through A3 problem solving

 

Outcomes:

At the end of this session you will be able to:

  • Explain the value of using EBCD to better understand the patient, family and staff experience
  • Recognize how EBCD compliments CQI methods and tools
  • Practice applying EBCD concepts and tools for quality improvement initiatives and further build quality improvement skill sets
  • Use structured tools to easily engage patients and families in quality improvement for CQI initiatives.
  • Identify opportunities for integrating program concepts and tools into their improvement work
  • Support teams in meeting Accreditation standards which encourage co-design processes and environments

MAINTENANCE OF CERTIFICATION

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 6.25 Category I credits toward their maintenance of certification requirement.