This program offers practical, proven techniques for improving team performance in health care.
Healthcare teams that consistently demonstrate exceptional care/service and create a positive, engaged staff experience (even in times of change), demonstrate a core set of team practices that make all the difference to a team’s performance and the quality of care/service they provide.
During this intensive program you will gain simple but powerful tools to build the energy and momentum needed within your teams to perform and thrive in the turbulent, ever changing world of healthcare.
November 3, 2020 : 9:00-4:30
December 1, 2020 : 12:00-1:00 pm - Webinar
January 12, 2021: 9:00-11:00
* Your registration includes all 3 components of this program, a MSOutlook meeting request will be sent out for each of these dates*
Location: Ron Joyce Children’s Health Centre, RJCHC 1-014A
Nicole Bendaly, Organizational Development Specialist, Hamilton Health Sciences, co author of Improving Healthcare Team
Those who lead healthcare teams, both clinical and non clinical
Apply a core set of team practices team to:
Build morale and engagement
Develop greater trust and respect
Reduce conflict and improve communication
Build the team’s accountability for their own effectiveness
Spend less time on team issues
Increase productivity and reduce errors
Special Course Features:
This program includes 2 face to face workshops, a webinar and bi weekly messages to support participants to bring the core set of team practices back to their team(s). Participation in the 2 face to face sessions and webinar is required for successful completion of this program.
MAINTENANCE OF CERTIFICATION: Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 9.5 Category I credits toward their maintenance of certification requirement.
As individuals and teams in healthcare, we are called upon each and every day to bring our best to deliver outstanding care in a compassionate way. An enabler of this is our commitment to lifelong learning. The Centre for People Development is yet another way we are demonstrating this commitment.