Course Details

Leading High Performance Teams - November 2019

This program offers practical, proven techniques for improving team performance in health care. 

Healthcare teams that consistently demonstrate exceptional care/service and create a positive, engaged staff experience (even in times of change), demonstrate a core set of team practices that make all the difference to a team’s performance and the quality of care/service they provide.

During this intensive program you will gain simple but powerful tools to build the energy and momentum needed within your teams to perform and thrive in the turbulent, ever changing world of healthcare.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2019/11/05 10 500 150 200 McMaster CCE, One James North, Hamilton Room. OJN111

Date: 05-11-2019 All Day

Date: 03-12-2019 Afternoon

Date: 21-01-2020 Morning

Course Description:

LEADS Domain: Engage Others, Achieve Results

Learning Hours: 9.5

Cost (HHS Staff and Physicians): $150

Cost (non-HHS): $500

 Cost (CCHL): $200

Date & Time:

November 5, 2019 :  9:00-4:30 McMaster CCE, Room OJN 111
December 4, 2019 :  12:00-1:00 pm Webinar
January 21, 2020:  9:00-11:00 McMaster CCE, Room OJN 111

* Your registration includes all 3 components of this program, a MSOutlook meeting request will be sent out for each of these dates*

Location: McMaster CCE, One James North, Hamilton Room. OJN111

Faculty Team:

Nicole Bendaly, Organizational Development Specialist, Hamilton Health Sciences, co author of Improving Healthcare Team

Target Audience:

Those who lead healthcare teams, both clinical and non clinical


Apply a core set of team practices team to:

  • Build morale and engagement

  • Develop greater trust and respect

  • Reduce conflict and improve communication

  • Build the team’s accountability for their own effectiveness

  • Spend less time on team issues

  • Increase productivity and reduce errors

Special Course Features:

This program includes 2 face to face workshops, a webinar and bi weekly messages to support participants to bring the core set of team practices back to their team(s).  Participation in the 2 face to face sessions and webinar is required for successful completion of this program.


MAINTENANCE OF CERTIFICATION:  Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 9.5 Category I credits toward their maintenance of certification requirement.