Course Details

Experience Based Co-Design: A Quality Tool - March 2019

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2019/03/20 6 75 75 75 McMaster CCE, 1 James Street N, Hamilton, ON - Rm. 213
Sessions:

Date: 20-03-2019 All Day

Course Description:

Experience Based Co-Design is a quality tool that provides a structured approach bringing patients, families and staff together to co-design better care delivery processes and environments, drawing from patient, family and staff lived experience. Developed in England, Experience Based Co-Design (EBCD) is an innovative, meaningful and accessible technique, which empowers patients and staff to make changes that will improve healthcare delivery.

This is a complementary tool to other quality improvement methods such as LEAN, and will be an expectation in our next Accreditation cycle.

 

LEADS Domain: Enhanced Performance

Learning Hours: 5.5
 

Course Fee:

HHS Staff and Physicians: $75
Non-HHS: N/A
CCHL: N/A

 

Date(s): Wednesday, March 20, 2019

Time(s): 8:00AM - 3:30PM

Location(s): McMaster CCE, 1 James Street N, Hamilton, ON - Room 213
 

Faculty Team:
Suzanne Fletcher, Patient
Experience Specialist, Hamilton Health Sciences
Tina Petrelli, Patient Safety
Experience, Hamilton Health Sciences
John Terpou, Patient Safety
Experience, Hamilton Health Sciences

Target Audience:

  • Staff and physicians who will lead quality initiatives and unit based improvement projects

  • Individuals who will support/lead Accreditation teams

  • CQI units and others working on improvement opportunities through A3 problem solving
     

Outcomes:

At the end of this session you will be able to:

  • Explain the value of using EBCD to better understand the patient, family and staff experience

  • Recognize how EBCD compliments CQI methods and tools

  • Practice applying EBCD concepts and tools for quality improvement initiatives and further build quality improvement skill sets

  • Use structured tools to easily engage patients and families in quality improvement for CQI initiatives.

  • Identify opportunities for integrating program concepts and tools into their improvement work

  • Support teams in meeting Accreditation standards which encourage co-design processes and environments
     

Special Course Features:

Continental breakfast and sign-in at 8:15AM.