Course Details

Crucial Conversations – November 2019

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2019/11/29 12 750 500 725 Ron Joyce Children’s Health Centre – 1-014B

Date: 29-11-2019 All Day

Date: 06-12-2019 All Day

Course Description:

LEADS Domain: Lead Self / Engage Others

Learning Hours: 14

Lunch is provided

Date: Fridays; November 29 and December 6, 2019

           Friday January 10 - Post Teleconference: ½ hr. at 10:00 am

Time: 8:30AM to 5:00PM

Location: Ron Joyce Children’s Health Centre – 1-014B


Target Audience:

All HHS Staff and Physicians

CQI Learning:

Highly Recommended for:

  • Physician Leaders

  • Clinical Leaders/Supervisors

  • Charge Nurses


Course Description:

A Crucial Conversation is a discussion between 2 or more people where the stakes are high, opinions vary, and emotions run strong.  These conversations, when handled poorly or ignored, lead to strained relationships and disappointing results.  This course, which focuses on crucial conversations in a healthcare environment, will equip you to have crucial conversations, engage in healthy dialogue, take action and achieve results.

This program, which is taught worldwide, has a proven impact on productivity and quality, teamwork, relationships, performance and efficiency.

Learning Outcomes:

By the end of this program you will be able to:

  • Stay focused on what you really want throughout an entire dialogue

  • Hold a conversation when you are angry, scared or hurt and “think” your way to the root cause of negative emotions

  • Share strong opinions without shutting down contrary views

  • Speak persuasively, not abrasively

  • Build acceptance rather than resistance

  • Foster teamwork and better decision making

  • Resolve individual and group disagreements

Faculty Team:

Jane Hastie; Patient Experience Specialist, Hamilton Health Sciences

Ash Couillard, Organizational Development Coordinator, Hamilton Health Sciences


Special Course Features:

All participants will receive:

  • the Crucial Conversations Participant Toolkit (157 page training workbook)

  • cue cards and model card

  • a copy of Crucial Conversations: Tools for Talking When the Stakes Are High, 2nd Edition

  • Crucial Conversations Audio Companion

  • access to a participant website

  • participate in a post program group teleconference to share ways in which they have applied their learning on Tuesday November 15 - Post Teleconference: ½ hr. at 10:00 am



MAINTENANCE OF CERTIFICATION:  Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 14 Category I credits towards their maintenance of certification requirement