Course Details

Crucial Conversations: A Special Program Offering for Physicians - March 2019

The Centre for People Development is pleased to invite Physicians to this special offering of Crucial Conversations - a program that focuses on engaging in healthy dialogue, taking action and achieving results.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2019/03/29 12 850 600 850 Juravinski A4 - 4

Date: 29-03-2019 Afternoon

Date: 30-03-2019 All Day

Course Description:

LEADS Domain: Lead Self / Engage Others

Learning Hours: 14


Course Fee

HHS Physicians: $600 (Meals included)
Non HHS Physicians $850 (Meals included)
CCHL Members: $850 (Meals included)


Date: Friday March 29, 2019

          Saturday March 30, 2019


         March 29: 4:00PM to 8:00PM

         March 30: 8:00AM to 4:30PM

Location: Juravinski A4 - 4 (Both Sessions)


Target Audience:

This course is open to all Physicians

*Approved for 10.75 hours of MOC Section 1 credits upon completion of the program


Course Description:

A Crucial Conversation is a discussion between 2 or more people where the stakes are high, opinions vary, and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and disappointing results. This course, which focuses on crucial conversations in a healthcare environment, will equip you to have crucial conversations, engage in healthy dialogue, take action and achieve results.

This program, which is taught worldwide, has a proven impact on productivity and quality, teamwork, relationships, performance and efficiency.



At the end of this course you will be able to:

  • Speak persuasively, not abrasively

  • Foster teamwork and better decision making

  • Build acceptance rather than resistance

  • Resolve individual and group disagreements


Faculty Team:

Jane Hastie, Human Rights and Inclusion Specialist, Hamilton Health Sciences
Dr. Simon Oczkowski, Physician, Critical Care, Hamilton Health Sciences



All participants will receive:

  • The Crucial Conversations Participant Toolkit (157 page training workbook)

  • Cue cards and model card

  • A copy of Crucial Conversations: Tools for Talking When the Stakes Are High, 2nd Edition

  • Crucial Conversations Audio Companion

  • Access to a participant website

  • Approved for 10.75 hours of MOC Section 1



MAINTENANCE OF CERTIFICATION:  Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 14 Category I credits towards their maintenance of certification requirement