Course Details

Introduction to A3 Problem Solving Thinking – December 13, 2018 (SPH)

Continuous Quality Improvement (CQI) is a system that introduces processes and tools to ensure those closest to the work are empowered to improve it. One of the goals of CQI is that everyone, everywhere in the organization is able to call out and solve problems that occur in their daily work using a standardized, scientific approach to problem solving.

This approach is called A3 Problem Solving or “A3 Thinking”. It can be used for problems of all sizes and involves finding and tackling the root cause of the problem.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2018/12/13 2 0 0 0 SPH North Conference Room

Date: 13-12-2018 Afternoon

Course Description:

LEADS Domain: Engage Others / Achieve Results

Learning Hours: 2.25

Cost (HHS Staff and Physicians): FREE

Cost (Non-HHS): N/A (Not currently offered to people outside of HHS. To express interest in attending future offerings, email

Date: Thursday December 13, 2018

Time: 1:00PM to 4:00PM

Location: SPH North Conference Room  

Target Audience:

All HHS Staff and Physicians interested in learning a new problem solving tool

Learning Outcomes:

Identify ‘waste’ in the workplace and apply a disciplined, systematic and repeatable approach to process improvement.

At the end of this course you will be able to:

  • Differentiate a problem (opportunity for improvement) from a potential solution

  • Write a problem statement

  • Recognize the value of solving a problem to root cause

  • List the 8 Wastes of Healthcare and recognize them in the workplace

  • Describe simple ways to use data to identify whether a change resulted in an improvement

  • Apply A3 Problem Solving to scenarios from various work environments within HHS


Faculty Team:

CQI Coaches from the Hamilton Health Sciences Quality and Value Improvement Team


MAINTENANCE OF CERTIFICATION: Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2.25 Category I credits toward their maintenance of certification requirement.