Course Details

The Multigenerational Workforce: Building Effective Multigenerational Teams - March 2019

A workshop designed to explore the concept of generational theory; examine potential clash points across generations; provide strategies to draw out cohort strengths and build effective multigenerational teams; explain the importance of a generational lens in today’s healthcare environment.

Date Learning Hours Non-HHS Fee($) HHS Fee($) CCHL Fee($) Location
2019/03/06 4 75 0 75 Ron Joyce Children's Health Centre (RJCHC), Rm. 1-014A

Date: 06-03-2019 Afternoon

Course Description:

Today's workforce defines up to four different generations working alongside each other; each with unique beliefs, values and behaviours. These differences create the potential for discord amongst team members.

Although not absolute or inclusive, generalized understanding of generational cohorts can provide insight, sponsor acceptance, enhance feelings of value, encourage meaningful relationship development, and promote cohesiveness in team functioning. While generational impacts are important in any industry it is of particular importance in the health care setting where the success and effectiveness of leading teams and high functioning  teams are crucial predictors of patient safety, experience and outcomes.

This workshop will describe the concept of generational theory including the characteristics and values of each cohort. It will examine the potential clash points across generations providing strategies for drawing out cohort strengths and building effective multigenerational teams and explain why a generational lens is important in today’s healthcare environment.


LEADS Domain: Team Success / Engage Others
Learning Hours: 4


Course Fee

HHS Staff and Physicians: FREE
Non-HHS: $75
CCHL Members: $75


Date: Wednesday March 6, 2019
Time: 12:30PM to 4:30PM
Location: Ron Joyce Children's Health Centre (RJCHC), Rm. 1-014A

Target Audience:
Anyone involved in a team, including front-line staff, educators, formal and informal leaders.

Learning Outcomes
At the end of this course you will be able to:

  • Describe generational theory with the ability to identify and relate generational awareness to working relationships
  • Adopt a generational lens to acknowledge cohort characteristics and values and develop the ability to recognize potential discord, and tailor self and practice accordingly to optimize working relations
  • Employ strategies to effectively work within, build and lead high functioning multigenerational teams including the ability to maximize cohort strengths, execute a variety of feedback styles and optimize preferred motivational means to enhance engagement

Faculty Team
Angela Banjar RN, BScN., MN(c) Clinical Nurse Specialist Oncology, Critical Care and Palliative Care JHCC
Louise Brady RRT, BSc, MBL Clinical Manager CICU, Respiratory Therapy and RACE. JHCC


Special Course Features:
•  Pocket reference card for generations and feedback styles.
•  Resource binder



MAINTENANCE OF CERTIFICATION:   Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 3.75 Category I credits toward their maintenance of certification requirement