Course Details

Crucial Conversations - On-Demand

A program that equips you to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork.

This On-Demand program offering is available to HHS teams with 15 or more members who are able to participate in the program together.

Date Learning Hours Location
2018/10/31 14 On-Demand
Sessions:

Date: 31-10-2018 All Day

Course Description:

LEADS Domain: Lead Self / Engage Others

Learning Hours: 14

Cost: $500 per person (Lunch is provided)

**PLEASE EMAIL CENTREFORPEOPLEDEVEL@HHSC.CA TO SIGN UP FOR AN ON-DEMAND SESSION

Date: On-Demand (2 Days - can be consecutive or no more than 1 week apart)

Time: On-Demand

Location: On-Demand

Target Audience:

All HHS Staff and Physicians (MIN. 15 participants)

**PLEASE EMAIL CENTREFORPEOPLEDEVEL@HHSC.CA TO SIGN UP FOR AN ON-DEMAND SESSION

CQI Learning:

Highly Recommended for:

  • VP's
  • Physician Leaders
  • Directors
  • Managers
  • Clinical Leaders/Supervisors
  • Charge Nurses
  • Educators

Course Description:

This program equips you and your team to have crucial conversations, engage in healthy dialogue, take action, and achieve results. Taught worldwide, this course has a proven impact on productivity and teamwork. This on demand program offers the same curriculum, facilitators and learning materials as the open enrollment Crucial Conversations Program in a more intimate, team based format.

Learning Outcomes:

By the end of this program you will be able to:

  • Stay focused on what you really want throughout an entire dialogue

  • Hold a conversation when you are angry, scared or hurt and “think” your way to the root cause of negative emotions

  • Share strong opinions without shutting down contrary views

  • Speak persuasively, not abrasively

  • Build acceptance rather than resistance

  • Foster teamwork and better decision making

  • Resolve individual and group disagreements

Faculty Team:

Jane Hastie; Human Rights Specialist, Hamilton Health Sciences

Elaine Principi; Chief of Interprofessional Practice, Hamilton Health Sciences

Mary Anne Sersen, Organizational Development Specialist, Hamilton Health Sciences

Special Course Features:

All participants will receive:

  • the Crucial Conversations Participant Toolkit (157 page training workbook)

  • cue cards and model card

  • a copy of Crucial Conversations: Tools for Talking When the Stakes Are High, 2nd Edition

  • Crucial Conversations Audio Companion

  • access to a participant website

**PLEASE EMAIL CENTREFORPEOPLEDEVEL@HHSC.CA TO SIGN UP FOR AN ON-DEMAND SESSION

Accreditation:

MAINTENANCE OF CERTIFICATION:  Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 14 Category I credits towards their maintenance of certification requirement