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These programs are important development opportunities to support the successful implementation of CQI.  They may be taken at any time pre-, during or post-CQI implementation.


Applicable Courses:


Charge Person Development Program

Target Audience:
Anyone in a charge or unit leader role.

CQI Highly Recommended Learners:
Frontline staff in charge roles.

Course Offerings:

January 2020

April 2020

June 2020

September 2020

November 2020


Crucial Conversations

Target Audience:
All HHS Staff and Physicians

CQI Highly Recommended Learners:
VP's, Physician Leaders, Directors, Managers, Clinical Leaders/Supervisors, Charge Nurses and Educators

Course Offerings:

February 2020

May 2020

October 2020

November 2020 - A Special Program Offering for Physicians


Emotional & Social Intelligence in the Healthcare Environment

Target Audience:
All Staff and Physicians of all levels in all functions.

CQI Highly Recommended Learners:
VP's, Physician Leaders, Directors and Managers

Course Offerings:

None at this time. Please check back.